Shipping policy
Shipping Policy
Order Processing
Thank you for shopping with us!
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
During peak seasons or promotional events, processing times may be slightly longer.
Shipping Time
Estimated delivery times:
- United States: 5–12 business days
- Canada: 7–15 business days
- United Kingdom: 5–12 business days
- Australia: 6–15 business days
- Europe: 7–15 business days
- Other Countries: 10–20 business days
Please note that shipping times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.
Shipping Cost
Shipping costs are calculated at checkout.
We may offer Free Shipping on selected products or orders over a certain amount during promotional periods.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number.
Please allow 24–72 hours for tracking information to update.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.
These charges are the responsibility of the customer.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
Delayed or Lost Packages
Although we work with reliable shipping partners, delays may occasionally occur.
If your package has not arrived within the estimated delivery time, please contact our support team and we will assist you in locating your shipment.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging.
We will review your request and provide an appropriate solution.
Contact Us
If you have any questions regarding shipping, please contact us at:
info@gohotan.com